Student Affairs

Student Support Services

Explore support touchpoints, orientation guidance, insurance information, accommodation assistance, and handbook updates through a streamlined tabbed experience.

Student Support Services Department

A single point of support for enrolment, administration, academic guidance, finance, and day-to-day student matters.

Categories	Support Services	Role
Course Enquiry	Course Enquiry Progression Pathway Application	Administration Manager and Student Support Officer
Admission	First-Day Reporting to College	Administration Manager and Student Support Officer
Admission	Orientation programme	Administration Manager and Student Support Officer
Student Service	General Enquiries	Administration Manager and Student Support Officer
Student Service	Medical Insurance	Administration Manager and Student Support Officer
Student Service	Refund Request	Administration Manager and Student Support Officer
Student Service	Transfer/Withdrawal/Deferment of Course	Administration Manager and Student Support Officer
Student Service	Emergency and Insurance Claims	Administration Manager and Student Support Officer
Student Service	Application for Leave / Absence	Administration Manager and Student Support Officer
Student Service	Feedback and Dispute	Administration Manager and Student Support Officer
Student Service	Request Letter	Administration Manager and Student Support Officer
Examination	Course Schedule, Results, and Certificate	Academic Manager and Academic coordinator
Examination	Academic Counselling	Academic Manager and Academic coordinator
Examination	Re-exam or Re-module	Academic Manager and Academic coordinator
Examination	Appeal Case	Academic Manager and Academic coordinator
Fee	Application Fees Payment	Finance manager and Admin Manager
Fee	Miscellaneous Fees Payment	Finance manager and Admin Manager
IT	Wireless Internet Connection	MR
Website / Notice Board	Content and Information	MR

Orientation and Induction Services

Every newly enrolled student receives a guided onboarding experience to help them settle into college life with confidence.

Introduce the administrative staff as the main point of contact.
Tour the school facilities and student areas.
Explain admission requirements, modules, synopses, course duration, and class schedule.
Clarify the total fees payable throughout the course duration.
Explain student rights, dispute resolution procedures, the fee protection scheme, and the CPE official website reference.
Review deferment, extension, suspension, and expulsion procedures.
Share education pathways, examination fees, and miscellaneous fee structures.
Explain transfer, withdrawal, and refund policies.
Brief students on relevant Singapore laws and ICA regulations.
Conduct a new student survey on agents where applicable.
Acknowledge receipt of the Newton International College Student Handbook.
Provide details of the awarding organisation where applicable.

Group Medical Insurance Scheme

International students can refer to the college-arranged medical insurance information and exemption guidance here.

Singaporean and Permanent Resident students may be exempted if they are already covered by their own medical insurance plan.

Newton International College appoints AXA Insurance Singapore Pte Ltd as the medical insurance provider for eligible students.

Accommodation Arrangement

The college supports international students with arrival coordination and practical settling-in assistance.

Administrative staff, sales consultants, or agents may assist with airport pickup and transfer students to hostels recommended by Newton International College.

Students may also receive help with medical check-ups and orientation to nearby banks, MRT stations, and bus stops.

Newton International College also assists international students with Immigration & Checkpoints Authority formalities in Singapore.

Recommended hostel provider: East Lodge Management Pte Ltd

Student Handbook

Key handbook materials and student guidance notes will be made available in this section.

Student handbook content will be available here soon.